Frequently asked questions

Measure your head circumference with a soft tape where the hat will sit. Small (child) is about 53 cm, Medium 56 cm, Large (adult) 59 cm and X-Large 62 cm. Between sizes? Size up and add a strip of foam inside the band. Or pick Custom Size, send your measurements, and custom fitting is free.

Yes. Every piece is printed, cleaned up and checked by hand in our Georgia workshop after you order, so tiny variations make each one unique.

Often, yes! Add a note to your order or send a commission request and we'll see what the forge can do.

Choose the NFC option and tell us a character name, link or text. Tap the amulet with a phone and it opens instantly — no app needed. You can reprogram it later from any iPhone or Android phone.

Most US orders arrive in about 1–3 weeks, including the time it takes to make your piece. You'll get tracking by email when it ships.

Yes — orders to the lower 48 states ship free at $35 or more, and $9.00 under that. Alaska, Hawaii and US territories are a flat $12. International orders ship free over $150.

Yes, we ship worldwide. It's a flat rate by destination — $30 to the UK, $35 to Europe and the rest of the world — and free on orders over $150. Pick your destination in your loot bag to see the cost before you pay. Import duties and customs fees are set by your country and aren't included.

Contact us with a photo and your order number and we'll make it right. Details are in our shipping and returns policies.

Our free community list. Members get 10% off their first order, 100 Quest Points to start, first word on new drops and giveaways, and points on every purchase.

Earn 10 QP for every $1 you spend. Trade 500 QP for $5 off, 1,000 QP for $11 off or 2,000 QP for $25 off from your Guild account.

Yes! Join with the same email you used at checkout, then sign in to your Guild account with the magic link we email you — points from those orders are added automatically.

No passwords to remember. Enter your email on the account page and we'll send you a magic sign-in link.

No. RuneScape-inspired items are fan-made under Jagex's Fan Content Policy. Side Quest Studios is not affiliated with or endorsed by Jagex Ltd.

Most pieces are 3D printed in PLA, a plant-based bioplastic that's lightweight and tough. Keep prints out of hot cars, since PLA can soften in high heat.

Yes. Payments are handled by Stripe, and we never see or store your full card number.